Welcome to iKnow, operated by iKnow Edutech (“we”, “our”, “us”).
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our iKnow mobile application (“App”) and related services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name of student and/or parent/guardian
- Age or date of birth
- Email address
- Mobile number
- Payment details (processed through secure payment gateways)
b) Usage Data
- Login details (time, duration, frequency)
- Lessons viewed and quiz performance
- Device information (model, OS, IP address)
c) Parental Consent Information
Since iKnow is designed for children, we require parental consent before a child under 18 can use the app. Parents or guardians provide this consent during registration.
2. How We Use Your Information
We use collected data for the following purposes:
- To provide and personalize your learning experience
- To manage your account and subscription
- To track your learning progress and scores
- To communicate updates, reminders, or technical notices
- To improve app features and content
- To comply with legal obligations
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data.
We may share information only in these cases:
- With service providers who help operate the app (such as payment processors or cloud hosting partners), under strict confidentiality agreements
- If required by law, court order, or government authority
- To protect our rights, users’ safety, or prevent fraud
4. Data Retention
We keep your personal data only as long as necessary for educational and legal purposes.
Parents may request deletion of a child’s account or data anytime by contacting us at customerservice.iknow@gmail.com.
5. Data Security
We use encryption, secure servers, and limited-access systems to protect your information.
However, please note that no online system is completely secure, and we cannot guarantee absolute protection.
6. Children’s Privacy
We comply with applicable Indian and international child data protection principles.
Parents must consent before a child under 18 can create or use an account.
We encourage parents to monitor their child’s app activity and contact us for any concerns or data deletion requests.
7. Your Rights
You (or your parent/guardian) have the right to:
- Access and review your stored personal data
- Request correction or deletion of your data
- Withdraw consent at any time (this may affect your app use)
Please write to customerservice.iknow@gmail.com for such requests.
8. Subscription and Payments
Payments are handled by third-party payment gateways using secure methods.
We do not store your card or banking details on our servers.
All transactions are governed by the respective payment processor’s policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any significant changes will be notified within the app or by email.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or data practices, please contact:
📧 customerservice.iknow@gmail.com
📍 iKnow Edutech, New Delhi, India
✅ By using the iKnow app, you agree to the terms of this Privacy Policy and our Terms & Conditions.